1. Acceptance of these terms
By accessing this website, contacting us or using our services, you agree to these terms and any additional service terms we may provide for a particular engagement.
2. Our services
Venancia Consultancy Pty Ltd provides consultancy and support services related to education, travel and pathway assistance. We do not guarantee any application outcome, visa outcome, employment outcome or admission outcome.
Any service scope, timeline, fees and deliverables for a specific engagement may be confirmed separately in writing.
3. Website use
You agree not to use the website in a way that:
- Breaks any applicable law or regulation.
- Attempts to interfere with, damage or reverse engineer the website.
- Uploads harmful code, spam or misleading content.
- Misuses our branding, content or contact channels.
4. Enquiries, bookings and client information
When you submit an enquiry, you confirm that the information you provide is accurate to the best of your knowledge. You are responsible for providing complete and timely information needed to assess or deliver services.
We may decline or pause a request if we do not have enough information, if the request falls outside our scope, or if we believe it is not appropriate to proceed.
5. Fees and payments
Any fees, payment schedules and refund conditions for paid services will be communicated before you confirm the engagement. Unless we agree otherwise in writing, fees are payable in the currency and manner we specify.
Where a refund policy applies, it will be explained in the applicable service agreement or invoice terms.
6. Your responsibilities
You agree to:
- Provide truthful, current and complete information.
- Review documents carefully before submission.
- Respond promptly to requests for additional information.
- Use your own judgment before relying on any general information published on the website.
7. No professional guarantee
We provide guidance and support, but final decisions are made by third parties such as visa authorities, employers, schools, landlords, service providers or other institutions. We do not control those decisions and cannot guarantee their outcome.
8. Intellectual property
All website content, logos, designs, text, graphics and other materials are owned by us or used with permission. You may not copy, reproduce or distribute our content without prior written consent, except where allowed by law.
9. Third-party links and services
Our website may link to third-party websites or services. Those third parties operate under their own terms and policies, and we are not responsible for their content, availability or practices.
10. Limitation of liability
To the maximum extent permitted by law, we are not responsible for indirect, incidental or consequential losses arising from your use of the website or reliance on general information published on it.
Nothing in these terms is intended to exclude rights that cannot be excluded under applicable law.
11. Privacy
Our handling of personal information is described in our Privacy Policy.
12. Changes, suspension and termination
We may update these terms at any time by publishing the revised version on this page. We may also suspend or end website access or service engagement where reasonably necessary.
13. Governing law
These terms are governed by the laws applicable in Victoria, Australia, and the courts of that jurisdiction will have non-exclusive jurisdiction, unless another law or forum is required for a specific service agreement.
14. Contact
Questions about these terms can be sent to info@venancia.com.au or by phone at +61 431 996 025.