1. Who we are
Venancia Consultancy Pty Ltd is an Australian-based consultancy helping students, skilled professionals and travellers with pathway, education and migration-related support.
If you have questions about this policy, contact us at info@venancia.com.au or by phone at +61 431 996 025.
2. Information we collect
We may collect personal information that you choose to provide to us, including:
- Name, email address, phone number and preferred contact details.
- Country of residence, nationality and other details relevant to your enquiry.
- Information you submit through forms, email, WhatsApp, phone calls or consultations.
- Document and case information that you provide as part of a service request.
- Technical information such as device type, browser data, pages visited and approximate location data collected through analytics or similar tools.
3. How we collect information
We generally collect information directly from you when you:
- Submit an enquiry or assessment form on our website.
- Contact us by email, phone, social media or messaging apps.
- Subscribe to updates or request information from us.
- Engage our services and provide supporting documents or instructions.
- Interact with our website, emails or digital tools.
4. Why we use your information
We may use your personal information to:
- Respond to enquiries and provide requested information.
- Assess eligibility and deliver consultancy services.
- Manage client records, bookings and communications.
- Improve our website, services and customer experience.
- Send relevant service updates or follow-up communications.
- Meet legal, regulatory or administrative obligations.
5. Disclosure of information
We may disclose personal information to service providers, professional advisers, technology providers, payment or communications platforms, and relevant third parties involved in delivering your requested service.
We may also disclose information where required or authorised by law, or where you have consented to the disclosure.
6. Overseas disclosure
Because our services may involve international pathways and overseas partners, some personal information may be shared with service providers or partners outside Australia where required for your enquiry or case.
Where practical, we will take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with this policy.
7. Cookies, analytics and website data
We may use cookies, analytics and similar tools to understand how visitors use our website and to improve performance. These tools may collect device and usage information.
You can adjust browser settings to limit cookies, but some website features may not function correctly if cookies are disabled.
8. Storage, security and retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
We retain personal information only for as long as reasonably necessary for the purpose it was collected, or as required by law, after which we will destroy or de-identify it where appropriate.
9. Access and correction
You may request access to the personal information we hold about you and ask for corrections if you believe it is inaccurate, incomplete or out of date.
To make a request, contact us using the details above and we will respond within a reasonable time.
10. Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may wish to contact the Office of the Australian Information Commissioner.
11. Changes to this policy
We may update this policy from time to time. The latest version will be posted on this page with an updated date.